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Chair of the government’s ticket review announced

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The chair of the government’s ticket review was announced yesterday. Professor Michael Waterson, an academic from the University of Warwick, will be taking the lead, with an expert panel advising him. At Fan Freedom UK, we are looking forward to working with Professor Waterson and ensuring that our messages of consumer rights and personal liberty are being effectively communicated. We’ll…

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MP calls people “rip-off merchants” just for selling their ticket

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Chris Bryant, Shadow Secretary of State for Culture, Media and Sport, has said that people who sell tickets for live events are “parasitical rip-off merchants”. In our opinion, this is highly mistaken, and categorises anyone who wishes to sell a ticket as a ticket-tout. By jumping on a bandwagon being pushed by event organisers, Chris Bryant is showing his lack…

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Customer Service Guru stands up for fan rights

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Customer Service Guru, a website standing up for consumers, has come out in support of Fan Freedom UK and its campaign to promote more freedom in the secondary ticket market. They say: “While it is clear that breaking any law could have grave consequences, in this instance, so could following it. Because fans now have to put so much information…

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Parliament Street shows support for Fan Freedom!

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We’re delighted to announce that Parliament Street, a prominent centre-right think tank, has announced its support for Fan Freedom UK. The blog, written by Myles Longfield, one of Parliament Street’s supporters, argues that the secondary ticket market must be kept as free as possible, and that the changes to the Consumer Rights Act should be repealed as soon as possible….

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Have you ever had a ticket cancelled unfairly?

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At Fan Freedom UK, we’re currently collating examples of fans who’ve had their tickets cancelled by event organisers. Given the recent changes to the Consumer Rights Act, we believe that event organisers will abuse their new power and cancel many tickets that are put up for resale on secondary ticket platforms. They could go even further and permanently blacklist fans…

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What does the new government mean for ticket-holders’ rights?

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Big changes have happened in government following the recent general election. The Conservatives have won a majority meaning that they are no longer in coalition with the Liberal Democrats. Whatever your politics, this has big implications for fans of live events. It means that there will be different people now in charge of the upcoming ticketing review. We hope that…

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Join the fight against paperless tickets

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Ticketmaster executive Christoph Homann has encouraged the live entertainment business to embrace the secondary ticketing sector, arguing that resale regulation – such as those in the Consumer Rights Bill – doesn’t actually work. At Fan Freedom UK, we welcome these comments and wholeheartedly agree. We also, however, wonder why many big ticketing companies actually go out of their way to…

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Bots sold on the internet to rip off fans

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At Fan Freedom UK, we think one of the biggest problem with the UK ticketing market is bots. These are, as mentioned in an earlier post, computer programmes which buy up tickets for events en masse, preventing normal fans from getting a look-in. After some investigation at Fan Freedom UK, we’ve found websites, such as this one, which actually sell…

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