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Write to the Lords now to protect your consumer rights!

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The House of Lords is voting next Tuesday on whether to limit your consumer rights when selling tickets for live events. Under their proposals, whenever you sell a ticket on an online platform you will have to provide: Your name and address; Your row and seat number; The booking reference number; and Whether the resale contravenes terms and conditions agreed to by…

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Government responds to Lords’ Amendment 12

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The government has responded to the House of Lords’ amendment to the Consumer Rights Bill, and is proposing, instead, to impose a duty on online platforms to report criminal activity, along with a duty on the Culture Secretary to review existing consumer protection law in relation to tickets within the next 12 months. We believe this is a much fairer approach to…

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Attack of the Bots

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At Fan Freedom UK, we want to protect the rights of fans to use tickets as they see fit. This, however, does not mean that the market should be exploited. One way in that we are increasingly seeing this happen is through the use of ‘bots’. A bot is essentially a computer program that automates the process that a human…

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The threat of ‘blacklisting’

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While we firmly believe that people should be allowed to do what they want with tickets, the threat to fans from some of the measures proposed by peers and event organisers is far more severe than just being stuck with a ticket you can’t sell. At Fan Freedom UK, we understand that fans who have tried to sell their tickets…

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