The Competition and Markets Authority has announced that the four biggest secondary ticket platforms – GET ME IN!, Seatwave, StubHub and Viagogo – have given undertakings to give improved information to buyers about the tickets listed on their sites.
1) Information on restrictions on entry and view that may be applied to the ticket;
2) Whether or not multiple seats that are listed together are located together;
3) Whether there are additional charges not included in the listed ticket price;
4) The face value of the ticket; and
5) A contact email address for buyers in case something goes wrong.
At Fan Freedom UK we welcome these changes for their transparency, but do not feel that fans should have to provide any more information than this. Unfortunately, the Consumer Rights Bill will go much further and ask for specific seat numbers and full names of sellers for any ticket sold via an online platform.
All this will achieve is to make it far easier for event organisers to cancel tickets being offered for resale, heavily restricting the market. We’re continuing to work against this and remind all our supporters that they can still email their MP via our website to try and stop this.