The government has now responded to our campaign to overturn the amendment in the Consumer Rights Bill.
They say that “concerns have been raised that event organisers could use… information to cancel tickets put up for resale or blacklist the seller. However, the Government has clarified this is not acceptable. Safeguards are in place meaning event organisers will not be able to cancel a ticket because it is resold, unless a term in the original contract allows for this, and this term is a ‘fair one’. Terms which prohibit resale, or prohibit resale above a certain price, are not always fair and should therefore not be thought of as necessarily binding on the consumer.”
At Fan Freedom UK, we believe that the government has got its facts wrong – under the Unfair Terms in Consumer Contracts Regulations 1999, terms to cancel tickets and blacklist fans have been found by the courts to be acceptable. We therefore believe the government is being disingenuous in offering this as some kind of protection.
We are, however, pleased that the government has confirmed that the independent review that takes place will look at how the proposed legislation will work in practice. When it turns out to be totally unfair to supporters of live events, we hope that the government reverses the course that it has set.
We will be updating our letter campaign shortly to ensure that our updated messages get across to MPs, and will let you know when they are ready to send. Thanks to all those who have already written in.